Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• —Name and business name
• —Email address and phone number
• —Project enquiry details and budget range
• —Marketing preferences (opt-in only)

We also collect certain information automatically when you visit our website:

• —Pages visited and time spent on each page
• —Device type, browser, and operating system
• —Referral source (how you found us)
• —General geographic location (country/city level only)

2. How We Use Your Information

We use the information we collect to:

• —Respond to your enquiries and project requests
• —Send project proposals, updates, and invoices
• —Send brand insights and studio updates (only if you opted in)
• —Improve our website and service offerings
• —Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Analytics and Tracking

We use Google Analytics 4 to understand how visitors use our website. This service collects anonymised usage data including pages viewed, session duration, and traffic sources. Google Analytics uses cookies to function. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We use Cloudflare Turnstile on our contact forms to protect against automated spam. Turnstile processes form interactions in a privacy-preserving manner and does not use intrusive tracking methods.

4. Contact Form Data

Information submitted through our contact form is:

• —Stored securely in our database (Supabase, hosted on AWS infrastructure)
• —Delivered to our team via Resend email service
• —Retained for a maximum of 24 months unless you request earlier deletion

5. Cookies

Our website uses the following cookies:

• —Session cookies: required for admin functionality (not set for regular visitors)
• —Analytics cookies: set by Google Analytics for usage tracking

We do not use advertising cookies or share cookie data with advertisers. Regular visitors to our public website are not tracked by persistent cookies beyond Google Analytics.

6. Third-Party Services

Our website integrates with the following third-party services, each governed by their own privacy policies:

• —Google Analytics — usage analytics
• —Cloudflare Turnstile — spam protection
• —Resend — transactional email delivery
• —Supabase — secure data storage
• —Calendly — meeting scheduling

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our database uses Row Level Security (RLS) and all data is transmitted over encrypted HTTPS connections.

8. Your Rights

You have the right to:

• —Request access to the personal information we hold about you
• —Request correction of inaccurate information
• —Request deletion of your personal information
• —Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@brandveneer.com. We will respond within 14 business days.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is indicated at the top of this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests:
Email: info@brandveneer.com
Phone: +254 757 205 059
Address: Membley, Ruiru, Kenya